We are always on hand to answer any question you have or help you out. However due to the volume of queries and emails we receive please keep in mind that our normal response time is typically within 1 business day. To find instant answers to common questions, we HIGHLY RECOMMEND searching for answers in our query list below..
However, should you not find the answer to your query please go to the CONTACT US page - Please note to save time and speed up our service if you do email us with a query that is answered below we will direct you back to this page.
1) I have made an order but I think I may have entered an incorrect email address on the purchase form
✅ Have you checked your junk mail?
✅ Do you think you have entered an in-correct email address? If so just go straight to the order form below.
ANSWER: Order forms can be found here - SIGNATURE LOGO ORDER FORM HERE •BRAND LOGO ORDER FORM HERE
2) I have made an order but did not receive the email with link to the order form
✅ Have you checked your junk mail spam? The email would have come from orders@thesignaturelogo.com
✅ Did you enter the correct email address when you made the purchase?
ANSWER: Order forms can be found here - SIGNATURE LOGO ORDER FORM HERE •BRAND LOGO ORDER FORM HERE
3) My Examples Have Not Arrived
✅ Have you sent in your order form with the details of what you want in your logo?
✅ Has it been more than 72 hours?
✅ Have you checked your junk mail? The email would have come from - mydesigns@thesignaturelogo.com
✅ Still nothing? See Answer below.
ANSWER: Go to CONTACT US page and submit Contact Form
4) I would like a graphic design element added to my signature logo
✅ A lot of customers request graphic design added to their signature such as a house icon, a butterfly, a vehicle or barbers razor etc
ANSWER: See dedicated page and payment details here - GRAPHIC DESIGN
5) I have received my 20 designs but I would now like to change the logo name and have something completely different
✅ In accordance with our terms any request to completely change the signature logo name will require an $18 fee so we can start the process again.
ANSWER: See dedicated page and payment details here -
6) I need some changes made to my completed logo files
✅ It is understandable over time that your personal or business needs change and you may want to change certain aspects of your logo or branding.
ANSWER: See dedicated page and payment details here: LOGO REVISION
7) I have a video intro included with my package but have not received it and I do not know how to get it
✅ If you are an OPTION A or B customer then you will have a video intro as part of your package
✅ Instructions to select the video will be on the Signature Style selection form - if you have missed this see below answer
✅ Please note, your video intro must be claimed within 30 days of receiving your files as the storage for your logo files only lasts 30 days
ANSWER: Please go to our Video page and follow the instructions - VIDEO INTRO PAGE
8) I have filled in the form for my video intros but I have not received them with my files
✅ All video files are sent 24-48 hours after you receive the logo files. This is because we need to create the logo files first and then send the video team the job.
✅ The video files will be sent the same way as your logo files, - via WE TRANSFER so please look out for the email.
ANSWER: If it has been 48 hours and you still do not have a WE TRANSFER email then please firstly check junk mail and if still nothing then please get in touch via the CONTACT US page.
9) I have a free colour file with my package but have not received it?
✅ If you have ordered the Ultimate Signature Logo Package then yes, you have high resolution color of choice included in the package
✅ If this color file has not been selected by you and we have not been informed of your choice then please see below answer
ANSWER: See dedicated page and details here: SELECT MY COLOR FILE
10) I made an upgrade order but have not received anything via email?
✅ Did you receive a payment link for the upgrade product and has this been paid?
✅ Have you submitted the upgrade form giving us the details we require to create your upgrade product?
✅ Has it been 48 hours since you submitted the upgrade form?
ANSWER: Please go to the CONTACT US page and select “I have not received my upgrade order” and submit the form
11) I have lost my logo files! How can I retrieve them?
✅ If you have made an order with us in the last 60 days then we will resend you the files via WE TRANSFER. Just go to the CONTACT US page and select I Have Lost My Logo Files as the reason for getting in touch.
✅ If your order is past 60 days then the files are stored in our off-site storage and there will be a $19 fee to retrieve and resend the files and please see answer below
ANSWER: See dedicated page and payment details here: LOST LOGO FILES
12) I have sent in my style selection but have not received my full set of completed files?
✅ Have you been waiting more than 48 hours?
✅ Completed files are sent via WE TRANSFER file service..Have you checked your junk mail for an email from WE TRANSFER?
ANSWER: If you cannot locate the WE TRANSFER email then please go to the CONTACT US page and select “I Have Not Received My Final Set Of Files”
13) I have received my files but when I try and use them they have a solid white background?
✅ When you download your files from WE TRANSFER the instructions are to download and save the files as PNG files
❌ If you have saved the files as JPEG files this will put a background on the logo and you will not be able to see the white file or use it.
ANSWER: Go back to your WE TRANSFER download and start the process again. If your download has expired then please go to the CONTACT US page and select “My WE TRANSFER Download Link Has Expired”
14) I have received an AI file in my package but I cannot open it?
✅ An AI File which is a Vector-based image is commonly used by graphic designers and printers and also acts as the source file of your logo
✅ You will not be able to open this file unless you have the appropriate software. The AI file is mainly for the print industry. So should you require any signage or printing of your logo this is the file you should keep safe.
ANSWER: Please keep file safe and use it when you need assets printed such as signage or clothing etc
15) I have heard about the 30 x video intro pack. How can I by this?
✅ The 30 X VIDEO INTRO PACK is a collection of the 30 best video intros using a logo of your choice for just $39.95. For the full information and to purchase see below.
ANSWER: Please see 30 X VDEO INTRO PACK dedicated page to view more details and make a purchase
16) The website says that you accept Bitcoin as a payment method. How can I pay using Bitcoin?
✅ Yes, we will accept payment via Bitcoin
ANSWER: Please go to CONTACT US page and select “I Want To Pay By Bitcoin” we will then generate an order number for you and provide our wallet address.